Frequently Asked Questions

Can I buy my own casket from outside?

You can buy your own casket but you will not be able to purchase funeral savings packages that have a casket included.

Does pre arranging save on cost?

Prearrangement saves money by freezing the costs at today’s prices. This saves you from having to cover inflation as well as product and overhead cost increases. Also, making calm and deliberate decisions ahead of time is almost always a more prudent path than overwhelmed and emotional survivors making these financial decisions at the time of need.

Does package include picking up the body?

Yes, our packages include picking up the body.

What do I do when person dies? Who do I call?

Death can happen anywhere; at home, in a hospital, nursing facility, on the scene of an accident, homicide or suicide. If the decedent passes at home and is under hospice care, the hospice nurse would be called first, then they would arrive at the residence and call the funeral home. If hospice is not involved, the paramedics would be called first. The funeral home would receive notification from a police officer and we would then dispatch our care team to the residence.

If the death occurs at a hospital or nursing facility, the family or a nurse from the facility may call the funeral home first. If a nurse calls, we collect basic information including the full name of your loved one, date and time of death, date of birth, their approximate weight, name and address of the facility where they passed and contact information for the next of kin and the doctor to sign the death certificate. The hospital will request a release signed by the next of kin before we may bring your loved one into our care at the funeral home.

If a friend or family member calls, we collect basic information and follow up with the hospital. If the death was thought to be caused by an accident, homicide or suicide a police officer would contact the coroner’s office for transportation of the decedent downtown to the coroner’s office. The family would call the funeral home, information, including the coroner case number would be collected, a coroner release form would need to be signed by the next of kin before going to the coroner’s office when the decedent becomes ready for release.

Do I have to pay for everything up front, or can I continue to make payments after the service until the balance is paid off?

If you make your arrangements in advance, we offer a wide variety of payment plans and terms for funeral, cremation, and cemetery purchases.

If you purchase at the time of need, we do require full payment before any services are performed. If you would like to finance these at-need arrangements, we can refer you to one of the finance companies we often work with.

How long can you keep the body there? (usually cause they are waiting for out of State family)

We can keep a body in our care for up to a couple of weeks. However, we can work with you depending on your situation, please speak to one of our family service counselors. In the event that family is not able to be reached, the funeral home must file a death certificate with the health department within 8 days from the date of death. Information not known will be listed as unknown on the death certificate. An amendment can be done when the information is known. This will result in a multi paged death certificate.

What is embalming?

Embalming is the art and science of making a decedent suitable for public or private viewing. It is often performed to ensure a better presentation of your loved one for their viewing or service by disinfecting and slowing the decomposition process.

Can I call you at 3am? Or who do I call?

You can call us anytime, 24 hours a day, at (323) 469-1181.

Do you accept credit cards?

We accept all major credit cards.